![]() ![]() Follow the instructions to fix the problems then click Enable on Relaunch at the bottom of the dialog box. The Troubleshooting Tips will tell you solutions for specific items. The Safe Mode box will list the cause of crashing such as an incompatible, old driver, plug-in or a corrupt font. Once you run diagnostics in the previous step, Illustrator is opened in Safe Mode. If you are not sure what causes the crash, Adobe Illustrator gives you the diagnose after relaunch.Ĭlick "Run Diagnostics" in the dialog box that appears after relaunch to start the test. Illustrator is more liable to crash when it has to frequently save your work, especially complex documents. Try turning off Data Recovery for complex documents and setting a lower frequency of auto-save. It makes sure you can get your work back if you accidentally closed Illustrator without saving. It's essential to turn on data recovery in Adobe Illustrator. Here are some tips that can help to stop your Adobe Illustrator from crashing frequently. The program cannot recover unsaved Illustrator files therefore, if you accidentally saved over an AI file or forgot to save an AI file, FonePaw Data Recovery won't be able to recover the changes that you didn't save.įix Illustrator Crashes When Opening/SavingĪ crash of Adobe Illustrator not only interrupt your workflow but also cost you to lose the work you are working on.If you cannot find the files you need, try the deep scan. Find ".ai" files in the result then recover. The suffix of Illustrator files is ".ai". If the first two methods don't work for you, try data recovery software like FonePaw Data Recovery (opens new window), which helps you recover accidentally lost or deleted Illustrator files no matter you are using Mac or Windows PC.īesides Illustrator files, images, videos, audios and other types of documents and archives are also recoverable by using FonePaw Data Recovery.įree Download Buy with 20% off Free Download Buy with 20% off In Illustrator, click the "File" menu > "Save as". Select the file you need to recover and rename it ![]() Look for the files that are named with the words like "recovery" If you have changed the backup location by yourself, go to Preferences > File Handling & Clipboard > Data Recovery area to find where Illustrator saves recovered files. Go to Illustrator's default autosave location(the CrashRecovery folder). So next time when Adobe Illustrator crashes, you accidentally save over an Illustrator file or accidentally close Illustrator without saving a working image, you can follow the instructions to find recovered illustrator files: If you have turned on the Illustrator Autosave and set your preferences, the backup files will be usually stored in Windows " C:\Users\AppData\Roaming\Adobe\Adobe Illustrator Settings\en_US\CrashRecovery". Turn off Data Recovery for complex documents: Large or complex files may slow down your workflow select the checkbox to turn off data recovery for the large files. Interval: Set the frequency to save your work. Go to "Preferences > File Handling & Clipboard > Data Recovery area" or use Ctrl/CMD + K shortcuts to open the Preference panel.Īutomatically Save Recovery Data Every: Select the checkbox to turn on data recovery. ![]() You can turn on the Autosave feature in the following steps. If there is no file opening after you relaunch Adobe Illustrator, you probably haven't turned on the Autosave feature. Go to "File"> "Save as" > rename and save the file. When Illustrator has closed accidentally, reopen the program and the files you are editing will appear automatically. With the launch of Illustrator 2015, you can recover unsaved Illustrator files thanks to the Adobe Illustrator Autosave feature. In this post, we will tell you how you can retrieve the unsaved files in Adobe Illustrator in three ways and how to fix Illustrator crashes when opening/saving. Have you come across the situation that Adobe Illustrator crashes but you forgot to save the files? Some user said it doesn't show the file in "Open Recent Files" and don't know what to do. ![]()
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